Terms & Conditions

Last updated: July 2026

These Terms and Conditions ("Terms") govern the supply of tree surgery and related services by R&S Tree Care ("we", "us", "our"), a business operated by a sole trader, to you, the customer ("you", "your"). By accepting our quotation, or by allowing us to carry out work, you agree to these Terms. Please read them carefully. Nothing in these Terms affects your statutory rights as a consumer.

1. Definitions

"Work" means the tree surgery, hedge, clearance or related services described in our quotation. "Quotation" means the written price and description of the Work we provide to you. "Site" means the property or land where the Work is to be carried out. "Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

2. Quotations and Estimates

Quotations are provided free of charge and, unless stated otherwise, remain valid for 30 days from the date of issue. Every quotation is based on the condition of the trees and Site at the time of our inspection and on the information you provide. If the scope of the Work changes, or conditions are found that could not reasonably have been foreseen (for example concealed defects, hidden metalwork, or restricted access), we reserve the right to revise the price, having first discussed and agreed any change with you.

3. Formation of Contract

A binding contract is formed when you accept our Quotation in writing (including by email or text message), verbally, or by conduct such as allowing us to begin the Work. At that point these Terms apply in full.

4. Prices and Payment

Prices are as set out in the Quotation. We are not VAT registered, so no VAT is charged on our prices.

Payment is due on completion of the Work, or within the period stated on our invoice, by the methods shown on that invoice.

We may request a deposit for larger projects; where a deposit is paid it will be deducted from the final invoice.

We reserve the right to charge interest on overdue accounts at 4% above the Bank of England base rate, and to recover reasonable costs of collection, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where that Act applies.

Ownership of any materials supplied and timber left on Site remains with us until payment is received in full.

5. Your Right to Cancel (Consumers)

Where you are a Consumer and the contract was concluded away from our business premises or at a distance, you have the right to cancel within 14 days of entering into the contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without giving a reason. To cancel, please notify us in writing at info@rstreecare.co.uk or by telephone on 07584055019.

If you ask us in writing to begin the Work within the 14-day cancellation period and you then cancel, you must pay for the work carried out up to the point of cancellation. If the Work has been fully performed within that period at your request, the right to cancel is lost. Business customers do not have a statutory cancellation right; cancellations by business customers may be subject to a charge for work done and costs incurred.

6. Access, Site Conditions and Your Responsibilities

You agree to ensure we have clear, safe and unobstructed access to the Site and the trees on the agreed date; to keep children, pets and other people at a safe distance while Work is carried out; to tell us of any known hazards, underground services, drains, cables, septic tanks or other features that may affect the Work; to obtain the permission of any neighbour or third party whose land or property may be affected or require access; and to confirm that you are the owner of the trees, or are authorised by the owner to instruct the Work.

If we are unable to carry out the Work on the agreed date due to lack of access or unsafe conditions beyond our control, we reserve the right to charge a reasonable call-out fee to cover our costs.

7. Tree Preservation Orders, Conservation Areas and Consents

It is your responsibility to inform us, and to establish, whether any tree is protected by a Tree Preservation Order (TPO), lies within a Conservation Area, or is subject to any other legal restriction, and to obtain the necessary consent from the local planning authority before Work begins. We are happy to advise and can assist with applications on request. We will not carry out Work on a protected tree without evidence of the appropriate consent. We accept no liability for any fine, penalty or loss arising from Work carried out on a protected tree where you have failed to disclose its protected status or to obtain consent.

8. Standard of Work

We will carry out the Work with reasonable care and skill, within a reasonable time, and in accordance with recognised arboricultural practice (including BS 3998 where relevant), as required by the Consumer Rights Act 2015. Trees are living organisms and we cannot guarantee the future health, growth, stability or survival of any tree following Work, nor the behaviour of a tree in adverse weather.

9. Variations and Additional Work

Any additional work not included in the Quotation will be quoted separately and only carried out with your agreement. Where additional work is necessary for reasons of safety and cannot reasonably be delayed, we will seek your agreement before proceeding wherever possible.

10. Waste and Arisings

Unless the Quotation states otherwise, all brash, timber and wood chip arising from the Work will be removed and disposed of responsibly. Where you have asked us to leave timber, logs or wood chip on Site, these will be left in a reasonable location and it is then your responsibility. We hold the relevant waste carrier registration for the transport of green waste.

11. Pre-Existing and Concealed Conditions

We accept no liability for damage to underground or concealed services, structures or items (such as pipes, cables, drains, irrigation, lighting or paving) that were not pointed out to us in advance and could not reasonably have been identified. We accept no liability for pre-existing damage or for the natural consequences of removing a tree, such as ground movement, changes to light, or the settlement of soil.

12. Insurance and Liability

We hold £10 million public liability insurance. Evidence of cover is available on request. We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, or for fraud. Except as set out above, our total liability arising out of or in connection with the Work shall not exceed the total price paid for that Work, and we shall not be liable for any indirect or consequential loss, or for loss of profit, that was not foreseeable.

13. Health and Safety

Tree surgery is potentially hazardous. Our team follows safe working practices and wears appropriate personal protective equipment. For your safety you must follow any reasonable instruction given by our team on Site and keep clear of working areas, dropped timber and machinery.

14. Events Beyond Our Control

We will not be liable for any delay in, or failure to perform, the Work where this is caused by events beyond our reasonable control, including severe weather, storms, high winds, flooding, illness, or restrictions imposed by a public authority. Where such an event occurs we will contact you to rearrange the Work at the earliest opportunity.

15. Complaints

We aim to provide an excellent service. If you are unhappy with any aspect of the Work, please contact us as soon as possible on 07584055019 or at info@rstreecare.co.uk so we can put things right. We will acknowledge your complaint promptly and work with you to resolve it fairly.

16. Data Protection

We handle your personal information in accordance with our Privacy Policy and applicable data protection law.

17. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right does not waive that right. These Terms are governed by the law of England and Wales, and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us on 07584055019 or at info@rstreecare.co.uk.